Order Basic

[Order Basic] How do I find the Order ID for my purchase?

To find the Order ID for your purchase, go to the Discover tab on Bullmart App > Click on “My Orders” > Select All, To Pay, To Ship or To Receive > Select order > the order ID is above the order status

[Order Basic] When will I get my order? What is the delivery lead time for my order?

Delivery time may range from 1 to 25 working days, depending on the nature of your order, the logistics partner, and when your order was picked up by them. This calculation excludes public holidays and the logistics partner’s non-working days.

[Order Basic] How to check where is my order? What is my order's Shipping Status?

You can check the status of your orders via My Orders in the Discovery tab on Bullmart App. 


All of your orders will be categorized according to their order statuses: 

  • To Pay – comprises of all unpaid orders
  • To Ship – comprises of all paid orders that have not been shipped by sellers
  • To Receive – comprises of all orders that have been shipped
  • Completed – comprises of all orders that have been delivered
  • Cancelled – comprises of all orders that have been cancelled


Tracking delivery status of orders

Once your order is under the To Receive status, you may view detailed shipping updates and track its delivery status more closely. 


⚠️ Note

  • Orders shipped by Bullmart Supported Logistics will have tracking numbers and can be easily tracked in detail via Bullmart App.
  • If your order does not have a tracking number, you may contact the seller directly to check your order’s delivery status.
[Order Basic] How do I choose the shipping channel for my order?

In Bullmart, the shipping channel will be auto assigned by the system to you upon checkout. If the seller enabled for Bullmart Supported Logistic (BSL), the suitable shipping channel will be assigned to your order by our system. 


What can I do if I do not want to use the logistics provider assigned to my order?

Unfortunately, buyers will not be able to make any changes to the allocated logistic providers as the allocation is fully controlled by Bullmart in the interested of benefiting our users. However, rest assured the Bullmart System will select the most suitable Logistic Provider.