Bullmart Supported Logistics (BSL)

[BSL] What is Bullmart Supported Logistics?

Bullmart Supported Logistics are third-party logistics providers that have integrated their system with Bullmart.

Here are our Bullmart Supported Logistics partners:

  • PosLaju
  • J&T Express
  • DHL
  • CJ Century

With this integration, you can keep track of shipments by our logistics partners directly with ease via Bullmart App.

To view shipping updates for your orders, go to To Ship or To Receive under My Orders via the Discovery tab on Bullmart App > Select shipment status of your order > View all shipping updates:

  • Tracking Number will be automatically shared once available.
  • All shipping details will be updated regularly, from preparing your parcel, pickup by courier, to being out for delivery.
[BSL] What is the delivery lead time for Bullmart Supported Logistics?

Delivery time may range from 1 to 25 working days, depending on the nature of your order, the logistics partner, and when your order was picked up by them. This calculation excludes public holidays and the logistics partner’s non-working days.

[BSL] My parcel is lost/damaged during delivery by Bullmart Supported Logistics. What should I do?

If the external packaging of the delivered parcel is visibly damaged:

  • Ask the courier if he could wait for you to check the condition of the products. If the courier agrees, check the product and reject the package if it is damaged. You will need to take a picture of the parcel for claiming purposes later.

 

When you request for a refund, please do request it under the reason of “Did not receive the order” as you have rejected the parcel.

 

If the product is found to be damaged after the courier has left:

  • Report the case within 24 hours of receipt via filling out this form HERE. Bullmart will hold the payment until the case is solved.

 

When you request for refund, please do request it under the reason of “Received a product with physical damage” and provide pictures of external packaging and the actual damaged item as supporting documents.

 

Upon submitting your Return/Refund Request, please contact the seller via Bullmart chat and share the pictures of the damaged external packaging and product.

 

If the seller agrees to refund, we will refund the amount to the buyer. If the seller rejects the refund, our Dispute Team will contact you for evidence. Please ensure that you have taken photos and videos of the damaged packaging and product(s).

 

⚠️ Note

Please do not click on “Order Received” until you have checked all products in the package and you are satisfied with the condition of the products.