Seller Performance

[Seller Performance] How is Late Shipment Rate (LSR) calculated?

Late Shipment Rate (LSR) is the percentage of orders (out of total orders) that were shipped late in the past 7 days. A shipment is considered late if it is shipped after the shipping deadline or Ship-by Date.

 

Shipping deadline is calculated based on the Days to Ship (DTS) you have set for a product, which excludes weekends, public holidays and non-working days of logistics partners.

[Seller Performance] What is Average Preparation Time?

Sellers are given 3 days to prepare and pack their orders, and sellers are encouraged to ship out the order on the third day to avoid late shipment.